Terms & Conditions

Our aim is to do whatever we can to make your stay as Rosanda House as enjoyable as possible. Please go though the details below to avoid any misunderstandings.

Accreditations for your safety
We have subscribed to both the VisitEngland and The AA Covid Confident accreditation schemes. VisitEngland and the The AA, along with the other tourist organisations of Great Britain and Northern Ireland and the UK government, have launched new industry standard marks as a way of supporting tourism businesses and providing reassurance to visitors. The industry standards area way of letting you know which businesses have made necessary changes to their day-to-day workings,  including social distancing measures and staff training.

CORONAVIRUS BOOKING INFORMATION FOR ROSANDA HOUSE

Recognising the uncertainty caused by the ongoing situation, we want to do the best we can for our guests. 

MEASURES WE ARE PUTTING IN PLACE DURING THE CORONAVIRUS PANDEMIC
 
There are several measures we have put in place to make sure that your stay with us is safe but also relaxing and enjoyable. Please note that we also live at Rosanda House, on the first floor, and therefore share the entrance hallway.
 
Please read the following carefully in preparation for your visit:

  • From September, we will take one of our flats (number 2) out of use. Most of the time therefore there will only be two flats in use at a time.
  • The flats will be given as thorough a clean as normal and then all regular contact surfaces such as work tops, handles, taps, pull switches, remote controls, keys and fobs will be sanitised with approved antiviral liquids.
  • There will be hand sanitiser dispensers in the front door porch and on the desk in the hallway and guests are encouraged to use them whenever you enter or leave Rosanda House.
  • We will be routinely sanitising the inner and outer front door handles and the handles and surfaces in the hallway.
 
Remember the best way to stay safe is to regularly wash hands thoroughly. Guests should bring with them their own personal supply of hand sanitiser and face masks for when they are out and about. Everyone needs to play their part and behave responsibly.

  • In the kitchen, utensils etc will be reduced to essential items for the numbers staying and basic cooking. The utensils, crockery and cutlery will have been run through the dishwasher or hand washed prior to your arrival. Any shortages or special items you may want can be obtained from us if you speak to us or give us a call.
  • Please bring your own bath and tea towels and oven gloves
  • We have spare duvets and pillows which we will rotate between bookings so each arrival will have beds made up with items which have been isolated for at least a week.
  • There will be a bin in the bathroom with a bin liner bag. Please use that to dispose of any items such as tissues and sanitary items and then tie the bag closed before you depart.
  • We will remove non-essential items from the flat and the hallway to avoid the need for extra cleaning with items that are difficult to sanitise. Feel free to take books and DVD's from the bookcase but keep them in the flat during your stay and leave them there on your departure so they can be sanitised and isolated before they are put back on the shelves. The Tourist Information Centre at The Beach Hotel, near the WSR Station will be open so you can obtain any maps, leaflets, and guidebooks you might need from there. Details at www.mineheadbay.co.uk
  • We will need you to provide, names, telephone numbers and email addresses of everyone in the party, so that we can pass this onto the NHS if it is required. This information will not be used for any other purpose. This must be provided at the point of arrival or before.

Be rigorous in following social distancing when out in public. Please respect other peoples’ space, particularly when entering and leaving the house.
 
IF YOU HAVE SYMPTOMS DURING YOUR STAY – IMPORTANT

If you show any signs of having the virus then you must immediately notify us and then go and get tested by contacting:

https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-an-antigen-test-to-check-if-you-have-coronavirus/

The result must be shown to us. If positive, you will need to leave if any member of your party can drive you. If that is not possible and you have to self-isolate here, then you may be required to pay for your extended stay and for any bookings that have to be cancelled as a result.

OTHER TERMS AND CONDITIONS

  • Payments can be made by cheque, BACS/bank transfer or debit & credit card.
  • A deposit of £50 per week per flat is required upon booking. The balance is normally due 28 days before arrival. However, in the current circumstances we are reducing this to 14 days
  • The terms include central heating and constant hot water - each flat has a meter for other electricity supplies (lights and cooking).
  • The flats are currently normally booked from Friday to Friday.
  • Flats are normally available from 2pm on the day of arrival and should be vacated by 10am on the day of departure.
  • We have a strict no smoking policy in the house.
  • We regret that we are unable to accommodate pets.
  • We do recommend that you take out holiday/travel insurance.
We look forward to meeting you (at a distance!) and are sure you will have a great break with us. Do not hesitate to contact us if there is anything we can do to help.

Richard and Lorna Robbins
1st September 2020
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Any other questions? Please give us a call or drop us a line is you have any other questions or would like to discuss any aspect of your stay